Login Issues & Short-Term Memory Loss
Incident Report for Sansar
Resolved
Earlier this morning we rolled out a small change that resulted in some issues for both the Sansar client and sansar.com. This change was rolled back at approximately 6:00pm PT, however it has become evident that this roll back did not correct the issues for all users.

If you are experiencing any strange login issues on the Sansar client, please close your client completely and relaunch the updater. Additionally, as a result of the rollback, the "Remember Me" option will fail until successfully logging back in to the client using your login credentials.

If you are experiencing login or page loading issues, or session loss without notification, please clear all cookies under the sansar.com domain.

If you are still experiencing additional issues related to this, please contact support directly at https://help.sansar.com/
Posted 9 months ago. Mar 27, 2018 - 20:30 PDT
This incident affected: Websites (atlas.sansar.com, exchange.sansar.com, help.sansar.com, store.sansar.com) and Sansar Services (Logins).